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Customer experience management
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#	Item
201	Technology Adoption Report_v2.indd Add to Reading List Source URL: www.mpiweb.org Language: English - Date: 2016-04-04 15:32:15 Business Economy Information technology management Customer experience management E-commerce Marketing Digital media Audience response Business process management Social media Customer relationship management
202	Overview The Strategic Report Governance Add to Reading List Source URL: www.btplc.com Language: English - Date: 2016-05-19 04:04:30 BT Group Economy Business Marketing Openreach BT Mobile BT Consumer BT TV BT Wholesale EE Limited Customer relationship management Customer experience
203	Johnston & Murphy: Customer Experience Redefined by Data SITUATION In 2014, industry analyst Scott Brinker released his annual Marketing Technology Landscape, a roundup Add to Reading List Source URL: www.customerportfolios.com Language: English - Date: 2015-06-08 15:27:06 Marketing Economy Business Customer experience management E-commerce Customer relationship management Conversion marketing Customer experience Personalization Analytics Marketing operations Personalized marketing
204	Executive Summary SUPPORTING THE CONNECTED CONSUMER IN A MULTI-CHANNEL ENVIRONMENT: A COMPREHENSIVE SURVEY Add to Reading List Source URL: www.execsintheknow.com Language: English - Date: 2014-12-17 17:43:20 Marketing Economy Customer experience management Business Brand management Customer experience Customer relationship management Brand Social media Customer service Enterprise feedback management Touchpoint
205	Kenneth D. Morris, Esq. L.L.C. January 2007, Volume 1 Business Tools Avoiding Litigation Add to Reading List Source URL: www.kenmorrislaw.com Language: English - Date: 2008-08-22 12:26:09 Economy Business Marketing Customer experience management E-commerce Customer relationship management Customer base CCU delivery Relationship marketing
206	For residential customers Steps to resolve your complaint We aim to make sure that we Add to Reading List Source URL: www.eonenergy.com Language: English - Date: 2016-03-10 09:26:40 Economy Legal professions Dispute resolution Conflict Government Consumer complaint Customer experience management Citizens Advice Ombudsman Financial Ombudsman Service Ombudsman for Banking Services and Investments
207	Role, Responsibilities & Person Specification Job Title: Inside Sales Manager – Media Broadcast Services Department Add to Reading List Source URL: www.hibernianetworks.com Language: English - Date: 2016-04-06 11:17:12 Economy Business Marketing Customer experience management Sales Personal selling Selling techniques Upselling Competence Customer experience
208	THE CONSUMER’S PERSPECTIVE Exploring Multi-Channel Customer Care Customer Experience Management Benchmark Series Add to Reading List Source URL: www.execsintheknow.com Language: English - Date: 2015-08-19 12:19:25 Marketing Economy Customer experience management Business Consumer behaviour Customer experience COPC Inc. Social media Consumer confidence
209	DUGThe Value of Analysis & Insight at Boots Martin Squires (Head of Customer Insight) Add to Reading List Source URL: www.demographicsusergroup.co.uk Language: English - Date: 2016-08-16 09:45:32 Economy Business Marketing Customer experience management Boots UK Alliance Boots Retail Customer insight
210	PDF Document Add to Reading List Source URL: resources.pulsecomms.com Language: English - Date: 2016-04-11 11:45:24 Economy Business Marketing Customer experience management Business marketing Customer experience

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